Privacy Policy
At Parklands Pharmacy, your privacy is very important to us. This Privacy Policy explains how we collect, store, and use your personal information when you visit our website or use our services.
We are committed to safeguarding your data and ensuring compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. By using our website, you agree to the practices outlined below.
We may update this policy occasionally to reflect changes in legislation or business practices. Please revisit this page from time to time to ensure you are happy with any updates.
1. Information We Collect
We may collect and process the following categories of personal data about you:
a. Information You Provide to Us
This includes any details you voluntarily share when using our website, such as when:
- Placing an order or requesting a prescription;
- Completing an online consultation;
- Registering for an account or subscribing to our newsletter;
- Leaving feedback, submitting reviews, or contacting us directly.
The information you provide may include:
- Full name, date of birth, address, and contact details (phone number and email address);
- Payment details (including credit/debit card or bank information);
- Medical information and order details (such as medicine names, dosages, and consultation responses);
- Any correspondence or additional data you provide voluntarily.
b. Information We Collect Automatically
When you browse our website, we may automatically collect certain data using cookies and similar technologies.
This may include:
- Your IP address, browser type, device details, and access times;
- Pages you visit, duration of visits, and referral sources.
This information helps us improve website functionality, analyse performance, and enhance user experience.
c. Information from Third Parties
We may receive information from trusted partners and service providers — such as payment processors, delivery partners, advertising networks, analytics providers, or credit reference agencies.
This data may be combined with information you provide to ensure accuracy, fraud prevention, and smooth service delivery.
2. How We Use Your Information
We use your personal data only when it is lawful and necessary. This may include:
- Processing orders, prescriptions, payments, and refunds;
- Managing your account and responding to queries;
- Sending updates or notifications about our products, services, or policies;
- Complying with legal, regulatory, and professional obligations;
- Protecting against fraud, misuse, or unauthorised access;
- Improving our website performance, usability, and content;
- Analysing user behaviour and trends to improve our service;
- Sending you marketing communications (only if you have consented).
We do not use your information for any unrelated purpose without your explicit consent.
3. Social Media Use
Parklands Pharmacy maintains profiles on social media platforms that may be hosted outside the UK.
While these platforms might follow different privacy frameworks, we ensure that any personally identifiable data collected via direct messages, comments, or contact forms is used solely to respond to your enquiry.
We consider such interactions legitimate business communications and delete personal data once your enquiry is resolved or upon your request.
4. Analytics
We use Google Analytics and other similar tools to understand how visitors interact with our website.
All analytics data is anonymised upon collection, and we automatically delete event and user data older than three years.
You can disable analytics tracking by adjusting your browser’s cookie settings or declining cookies when prompted.
5. Sharing of Information
We never sell, rent, or trade your personal data to third parties.
However, to process your orders and deliver a complete service, we may share your information with:
- Regulatory bodies and health authorities (where required);
- Payment processors and credit reference agencies;
- Delivery and logistics partners;
- IT and security service providers;
- Analytics, advertising, and search engine providers supporting our website operations.
All third parties are contractually required to handle your data securely and in accordance with UK GDPR standards.
6. Data Storage and Security
Your personal data is stored within the United Kingdom (UK) or the European Economic Area (EEA) in both electronic and paper formats.
If it becomes necessary to transfer data outside these regions, we ensure that adequate safeguards—such as UK-approved Standard Contractual Clauses—are in place to maintain protection.
We use industry-standard technical and organisational measures to protect your data from unauthorised access, alteration, or disclosure. However, please note that data transmission over the internet is never completely secure, and you share information at your own risk.
7. Links to External Websites
Our website may contain links to external sites for your convenience. Once you leave our website, we are not responsible for the privacy practices or content of those websites. We recommend reviewing their individual privacy policies before providing any personal information.
8. Your Rights Under Data Protection Law
You have the following rights concerning your personal information:
- Right to be informed – to know how your data is collected and used.
- Right of access – to request a copy of the personal data we hold about you.
- Right to rectification – to correct inaccurate or incomplete information.
- Right to erasure – to request deletion of your data where no lawful reason exists for retention.
- Right to data portability – to request transfer of your data to another pharmacy or provider.
- Right to restrict processing – to limit how your data is used in certain situations.
- Right to object – to stop certain uses, such as direct marketing.
- Rights relating to automated decision-making – to ensure decisions about you are not made solely by automated processes.
If you wish to exercise any of these rights, please contact us:
Customer Services
Parklands Pharmacy
1A Coppice Dr, Northampton, NN3 6ND
Email: info@parklandspharmacy.com
Telephone: 01604 647 113
We aim to respond to all legitimate requests within one month.
9. Complaints Procedure
At Parklands Pharmacy, we are committed to providing a professional and caring service. However, if you are unhappy with any aspect of our service, we encourage you to raise your concern as soon as possible.
How to Make a Complaint
You can contact us in any of the following ways:
- In person: Speak directly with the pharmacist on duty, who will address your concern promptly.
- By phone: Call us on 01604 647 113 during business hours.
- By email: Send details of your complaint to info@parklandspharmacy.com, including your contact details and relevant order information.
Acknowledging and Handling Complaints
- We aim to acknowledge complaints within 2–3 working days.
- Simple issues are often resolved immediately. For more complex matters, we may need to gather further information and aim to resolve the issue within 2–3 weeks.
- We will keep you informed throughout the process and provide updates as necessary.
Escalation
If you are dissatisfied with the resolution provided, your complaint may be reviewed by a senior member of our team.
If the matter remains unresolved, you can contact our regulatory authority:
General Pharmaceutical Council (GPhC)
25 Canada Square, London, E14 5LQ
Website: www.pharmacyregulation.org
Learning from Complaints
Every complaint is reviewed carefully to help us identify improvements in our service and prevent similar issues from occurring in the future.
10. Contact Us
If you have any questions, feedback, or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
Parklands Pharmacy
1A Coppice Dr, Northampton, NN3 6ND
Email: info@parklandspharmacy.com
Telephone: 01604 647 113
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