Terms & Conditions
Please take the time to read these Terms carefully before purchasing any products or services from our website. By placing an order, you confirm that you accept these Terms and agree to follow them.
We recommend printing or saving a copy of this document for your records. Please note that these Terms may be updated periodically as explained in Section 20. If you do not agree to these Terms, you must not order from our website.
1. Information About Us
Parklands Pharmacy is a UK-registered business operating from the following address:
1A Coppice Dr, Northampton, NN3 6ND
Email: info@parklandspharmacy.com
Telephone: 01604 647 113
2. Service Availability
Our website can be accessed globally, but all services are managed and dispatched from within the United Kingdom.
3. Your Status
By using our website and placing an order, you confirm that:
- You are legally capable of entering into a binding contract;
- You are at least 16 years old; and
- If accessing our website from outside the UK, you are responsible for ensuring compliance with your local laws governing the purchase and import of medicines.
4. Registering An Account
To create an account with Parklands Pharmacy, you must be 16 years or older. The information you provide during registration must be accurate and kept up to date. You agree to notify us immediately if your details change.
5. Formation Of Contract
Once you place an order, you’ll receive an email acknowledging your request. This acknowledgement does not confirm acceptance of your order. The order will only be accepted once we send an email confirming that your items or services have been dispatched or approved (the Dispatch Confirmation). A contract between you and Parklands Pharmacy (the Contract) is created only at that point.
The Contract applies only to items listed in the Dispatch Confirmation. If we are unable to fulfil part or all of your order, we will inform you promptly and issue a refund for any unavailable items.
6. Products And Suitability
Purchasing a product from our website does not imply that it is safe or suitable for your individual use. You are advised to seek professional medical or pharmaceutical guidance before purchasing or using any medical or health product.
Always read and follow the manufacturer’s instructions. Parklands Pharmacy accepts no responsibility for any loss, injury, or adverse effects resulting from misuse, failure to follow product guidelines, or unsuitability for your personal circumstances.
7. Delivery And Availability
Orders will be fulfilled as soon as possible once payment has been received. If no estimated delivery date is specified, products will normally be dispatched within 30 days, except in exceptional circumstances.
Certain items must be stored at controlled temperatures (typically between 2°C and 8°C). Such products are packaged appropriately for up to 72 hours in transit. If delayed beyond that timeframe, please refer to the manufacturer’s leaflet for guidance on storage and safety.
If you place an order for delivery outside the UK, you confirm that local regulations allow the import of that item. You are responsible for any import restrictions, taxes, or legal requirements in your country. Parklands Pharmacy operates strictly under UK law.
8. Your Rights Under Data Protection Law
Once your products have been delivered, responsibility for them passes to you.
Ownership of the products transfers only when full payment, including delivery charges, has been received.
9. Risk And Ownership
All prices shown on our website are in GBP and include VAT where applicable. Prices may include consultation and dispensing fees if stated.
Delivery fees are listed separately and added to your total before checkout.
Prices may change without prior notice, but confirmed orders will not be affected.
If a product is mistakenly listed at an incorrect price, we will contact you to confirm whether you wish to proceed at the correct price or cancel your order.
We are not obliged to sell an item at an incorrect price if the error was clear and could have been recognised as such.
Payment must be made at the time of ordering using an accepted payment method (Visa, MasterCard, Maestro, Delta, or bank transfer). Orders may be delayed or cancelled if payment authorisation fails.
If you order from outside the UK, you are responsible for any applicable taxes or customs charges.
10.Return and Cancellations
Prescription and Medical Items
For safety and legal reasons, prescription and medical products (including non-prescription medicines) cannot be returned. Please dispose of unwanted medicines safely at your local pharmacy.
Refunds will only be issued in the following cases:
- The item arrived damaged or defective;
- The wrong product was supplied; or
- We made an error when processing your order.
Evidence such as a photo of the damaged or incorrect product may be requested. Unless agreed otherwise, return shipping costs are non-refundable.
Order Cancellations
You can cancel your prescription order until it has been approved by a clinician. After approval, cancellations are not possible.
For cancellations, please email info@parklandspharmacy.com. Non-prescription orders can be cancelled following our general returns procedure.
Non-Medical Product Returns
You have up to 7 days from receipt to request a return for non-medical items, provided they are unopened, unused, and in resaleable condition. This does not apply to sealed or hygiene-sensitive products unless they were faulty, damaged, or sent in error.
Refunds are processed via your original payment method within 4–5 working days once approved.
11. Liability
We guarantee that products supplied by us will be of satisfactory quality.
Our total liability is limited to the amount paid for the product or service in question.
This does not exclude or limit liability for:
- Death or injury caused by negligence;
- Fraud or misrepresentation; or
- Any matter that cannot be lawfully excluded.
We will not be responsible for any indirect or consequential losses, including loss of business, profit, or data.
12. Communication
You agree that all communications between us may be conducted electronically. We may contact you via email or post information on our website. Such electronic communication satisfies any legal requirement for written notice.
13. Notice
Any notices must be sent to info@parklandspharmacy.com in English. Notices from us may be sent to the email or postal address you provide. They are deemed received immediately upon posting on our site, within 24 hours of an email being sent, or three working days after mailing.
14. Transfer of Rights
You may not transfer or assign your rights or obligations under this Contract without our prior written consent. We may transfer or subcontract our obligations at any time.
15. Events Beyond Our Control
We are not responsible for delays or failure to perform caused by circumstances outside our reasonable control, including but not limited to strikes, transport disruptions, natural disasters, power failures, or government restrictions.
16. Waiver
Our decision not to enforce any part of these Terms at any time does not prevent us from enforcing that or any other part in the future.
17. Severability
If any section of these Terms is found to be invalid or unenforceable, the remaining sections will remain in effect.
18. Entire Agreement
These Terms constitute the complete agreement between you and Parklands Pharmacy regarding our services and replace all previous discussions or communications.
19. Changes of These Terms
We may update these Terms from time to time. The version in effect when you place an order will apply unless the change is required by law or regulation
20. Governing Law and Jurisdiction
These Terms and any contracts formed under them are governed by English law. Any disputes will be handled exclusively by the courts of England and Wales.
All references to our website in this document refer to [Website URL of Parklands Pharmacy].
21. Medical Information
Certain services or products may require you to provide medical information. You must ensure the information you provide is complete and accurate. If you are unsure about what to provide, please contact info@parklandspharmacy.com before submitting your order.
Parklands Pharmacy cannot accept responsibility for decisions made based on incomplete or inaccurate information.
22. Identity Verification
Some orders may require verification of your identity. By using our services, you authorise Parklands Pharmacy to carry out ID checks using a third-party provider ([Name of verification provider]).
23. Access To Medical Records
If you are based in England or Wales, our clinicians may need access to your Summary Care Records to confirm the suitability of certain prescription treatments.
Where relevant, we may need to contact your GP for additional information. You may decline, but this may result in your order being delayed or cancelled.
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